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My 5 star feedback is removed just for nothing !!!!

Hello ! In one of my job, client ended contract first time without feedback, revised contract and ended it with 5 stars feedback, again revised and ended last time with 3.15 feedback. Now my profile is showing 3.15 on all three ended contracts. My 5 star feedback has been removed and 3.15 is posted, and the contract ended without feedback is also showing 3.15. More interesting is i can still enable client to change my feed back where as contract ended more than two months. Support agent said its system constraint we can do nothing. Please guide me. How can i get back my 5 stars feedback ?