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My Account has been Suspended

whoami_l
Active Member
Ji L Member Since: Jun 1, 2020
1 of 6

after I finished a video id verification my account was suspended. I try to withdraw by paypal and I found that my name in upwork is wrong (the differ of chinese name) and that maybe raise the issus. what should I do now?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Ji,

 

I checked this for you and our team has reached out to you just recently regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.

 

Thank you.

~ Bojan
Upwork
whoami_l
Active Member
Ji L Member Since: Jun 1, 2020
3 of 6

I have post my telecom bill and I found that the verify url(**Edited for community guidelines**) become a blank page. Should I repost another bills?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 6

Hi Ji,

 

I checked your account, and I can see that one of our team members is already assisting you in completing your identity verification. One of our team members will update your ticket to assist you further. Thank you. 

~ Joanne
Upwork
whoami_l
Active Member
Ji L Member Since: Jun 1, 2020
5 of 6

I understand, but it's been two days now.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Ji,

 

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Upwork
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