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My Bad Experience with UpWork

Hello to everyone, I would like to share one of my very bad experiences I recently had with UpWork.
 
Two or two and a half weeks ago, I got a job, the working hours were excellent, the client changed his mind a lot, but we finally agreed and the deal started. The day I was supposed to get started UpWork temporarily suspended my profile. It was in the morning, before I had a meeting with the developer. The content of the mail sent by UpWork was that they noticed some irregular activities on my profile and that they would put me 'on hold.'  They also quit the contract with the client. The client immediately became very anxious, since they have very good references and their whole business is based on UpWork. On the other hand, I'm absolutely sure that I did not break any of the rules, as for months I did not have any job on UpWork, and also I did not suggest any payment that would skip UpWork or anything similar. Basically, in my opinion nothing was wrong, so I tried to explained to the client I had no idea what was going on and I believed everything would be fine. 
 
The client eventually received an e-mail from UpWork, where they had been told our agreement had to be terminated for security reasons, that my profile was suspended and I no longer work on the platform, of course offering to help them in one way or another so that their job would not suffer (this mail was forwarded to me by my potential clients). 
 
I contacted the support and Facebook right after, and they only required to send them documents (ID card and some account number) for verification and that they would return my profile. Yes, the profile was recovered, but the client did not want to cooperate with me anymore.
 
Okay, this has ended well for my profile, but the lack of professionalism is inadmissible. Namely, I did not get any explanation why it had happened. Okay, they could have put my profile on hold, but they also did not have to send such a mail to the clients without discussing it with me first. I pretty much understand the client: I would not like to cooperate if something was really shady, as well. But it wasn't, and I lost a client.
 
What are my rights in all this? I do not know. Can I, in some way, be able to get a certain refund or repay of the approximately same amount that job was supposed to bring me? It's very hard to find a good client, and the question is when will I be in that situation again? Thank you UpWork for this experience.
6 REPLIES 6

Hey Igor. I won't go into my personal opinion on this, and simply answer your question. 

Does UpWork have the right to do what they did? Yes. 

Do they owe you any compensation, or could you get compensation? No.

 

When signing up, you agree to the UpWork terms of service, which states what they did is 100% within the agreement you made  with them. 

See (Section 13.1, in bold at the bottom): https://www.upwork.com/legal#agreementterm

Matt S wrote:

When signing up, you agree to the UpWork terms of service, which states what they did is 100% within the agreement you made with them.
See (Section 13.1, in bold at the bottom): https://www.upwork.com/legal#agreementterm

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Because Upwork has the right to do something doesn't mean they ought to in every instance they exercise such rights. For instance, if Upwork hypothetically decided to randomly suspend or terminate some percentage of freelancers for no reason whatsoever, chaos would ensue. Moreover, in instance such as this where both freelancer and client could be inconvenienced, Upwork could do a better job of communicating specific reasons why action was being taken, rather than a vague reference to "security reasons". In this particular case, it seems all Upwork wanted to do was verify identity, apparently, so why not simply inform all parties concerned that the contract is temporarily suspended pending routine identity verification?
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"No good deed goes unpunished." -- Clare Boothe Luce

I had a similiar experience but I was on the other end of the transaction as a hiring agency...I had hired a freelancer and his account was suspended similiar to yours.  He assured me that he had done nothing wrong and I got a similar email stating his account had been suspended and they could not tell me the details of why.

 

The developer I had hired was doing very good work for me but he was interrupted with the suspension and he was hesitant to continue working on my project given his account was suspended and he did not want to work outside of Upwork.

 

As my apprehension grew, I contacted another developer that had responded to the same job post to begin searching for a different developer.  Turns out, the same suspension happened to this other developer that I contacted and he informed me he thought it was a glitch in the Upwork system. 

 

So it seems this suspension issue happened to multiple developers disrupting multiple client/developer relationships.

 

I do think Upwork has some responsibility and obligation to all of those who were affected and interrupted.  The fact that it happened to multiple people suggests a problem with the Upwork system.

 

I will say that I received a refund today of the money that I was charged for the developer's time before his account was suspended.


@Charles C wrote:

I will say that I received a refund today of the money that I was charged for the developer's time before his account was suspended.


Do you know if those freelancers got their account back?

 

It's a scary story... I read some similar cases already here in the community and wonder what on earth is going on.

I don't know for sure, but I assume no, he did not get his account back because when I click on his name and select 'View Profile' , nothing comes up.

prpgk123
Member

UpWork is of limited if any help for any Freelancer. They only care about their fees. No help , no support nothing from UpWork

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