Sep 9, 2024 12:48:47 PM by Cherie Mae P
Hi, so my client hired me for calling job and have me downloaded a calling app on my phone for work purposes but over the course of a month, I have been getting calls to my phone during after midnight hours (call dialer says name of the company) ofc, I never answered any of the calls because I was asleep but I would get awaken up to these calls. Now, I ended my contract with this client (I didnt get paid for my 8 hours spent in calling and I never asked for it, I just ended it). Now, last night I got another call during wee hours, after I ended my contract with him. Do you think I can report him to Upwork for disturbing/harrasment? This client also caused me minus 6 of my JSS. I came from 100% to now 94%.
Sep 9, 2024 02:07:40 PM by Ravindra B
Yes, you can and should report this problem to Upwork.
Actually, some moderator or forum mansger will probably help you to create a support ticket.
If the client gets banned, the bad feedback will be removed and your JSS will go back up to 100%.
Sep 9, 2024 03:35:57 PM by Cherie Mae P
How do I contact a forum manager? I dont even wish to have the client banned but I wanted to see what my options are re: calls on my private phone at wee hours and if there is a way maybe where his bad private feedback be removed, i would have let it go like I said but there should be no reason why I still get calls after the end of the contract.
Sep 9, 2024 06:46:27 PM by Ravindra B
Cherie,
I hope you have sent a private message to the moderator.
They will help you get the problem solved.
Ravindra
Sep 9, 2024 02:10:54 PM by Ramesh Kumar K
You can report it to Upwork.
Also, you can block his number. And if it is calling app specific, you can uninstall it.
Sep 9, 2024 02:14:01 PM by Ravindra B
It might be best to keep evidence of the calls received from the client.
Sep 9, 2024 02:41:40 PM by Cherie Mae P
Thank you so much for giving me insight. I honestly was just going to let go of my JSS suffering negative 6 points because I am thinking I can always find another client and have a positive feedback. But the call I got this morning during my sleep time was the last straw.
Sep 9, 2024 03:46:28 PM by Ivygail J
Hello Cherie,
I am sorry to hear about your experience with the client. Could you please click on my name and send me a PM with the contract ID in question? I will be sure to look into your report and escalate it accordingly.