May 18, 2019 05:26:05 AM by Manish S
My Connect suppose to be renew today but did not get it yet.
Billing cycle:- Apr 18, 2019 — May 17, 2019
today is May 18, 2019.
thanks
Solved! Go to Solution.
May 20, 2019 12:55:45 PM by Valeria K
Hi All,
I just wanted to provide an update that the issue is being fixed and you will start seeing your connects refreshed over the next day or so.
We appreciate your patience.
May 18, 2019 05:51:42 AM by AleksandarD A
Hi Manish,
Thanks for reaching out to us. I checked and it seems that your billing cycle will start on 18-May, UTC. Please allow 24-hours for the connects to be credited to your account. If the connects do not get credited after 24-hours, please reach out to us, and we'll assist you further.
Thank you.
May 18, 2019 06:08:25 PM by Manish S
IT is May 19, 2019
Next day statred but still waiting for connect renewal.
UTC time screenshot attached.
Thanks
May 18, 2019 08:07:03 PM by Riri A
Hi Manish,
Thank you for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
May 18, 2019 11:03:29 PM by Hoa T
May 18, 2019 02:00:40 PM by Nabeel J
Hello, My monthly billing cycle is April 19 - May 18, Today is May 19 (IST) and May 18 in UTC (around 9 pm). Can anyone tell me why it didn't roll over yet?
May 19, 2019 02:03:52 AM by AleksandarD A
Hi Nabeel,
Thanks for reaching out to us. I checked and it seems that your billing cycle will start on 19-May, UTC. Please allow 24-hours for the connects to be credited to your account. If the connects do not get credited after 24-hours, please reach out to us, and we'll assist you further.
Thank you.
May 19, 2019 01:41:14 PM by Nabeel J
May 19, 2019 02:41:01 PM Edited May 19, 2019 03:32:55 PM by Joanne P
I thought we should wait a few more hours, but still nothing. I have the same problem.
May 19, 2019 03:35:02 PM by Joanne P
Hi Dalibor,
I've shared your concern with our team and one of the team members will reach out to you via support ticket to assist further. Thank you!
May 18, 2019 11:53:43 PM by Duc Hoa Phuc V
May 19, 2019 02:15:16 AM by AleksandarD A
Hi Hoa and Sandy,
Thanks for reaching out to us. One of our team members already reached out to you directly via support ticket to assist you further.
Thank you.
May 19, 2019 09:06:13 PM by Elena Valeria A
May 19, 2019 10:01:14 PM by Sandeep K
Dear Team,
I need your help, my current billing cycle is showing Apr 18, 2019 — May 17, 2019, today is May 20th and my connects are not updated. It would be great if anyone can assist me asap.
I have never got such issue in my last 4-5 years working with Upwork. Glad that I am using this platform 🙂
Look forward to a prompt response.
Regards,
Sandeep
May 19, 2019 11:20:39 PM by Avery O
Hi Sandeep, and M. M.,
I have shared your account information with the team and they will get in touch with you to assist you with the issues on your Connects being credited for this billing cycle. Please know that this is a known issue, and our engineers are working to resolve it. I apologise for the inconvenience.
May 19, 2019 11:43:45 PM by Jaspreet S
Hello,
My Current Billing Cycle is from 18th Apr 2019 to 17th May 2019, & till now connects are not renewed.
Waiting for your response.
Jaspreet
May 19, 2019 11:51:40 PM by Goran V
Hi Jaspreet,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.
Jun 17, 2019 07:46:58 AM by Mikki Louie L
Hi supposed to be today is my renewal of my connect..when can i get it?please help 🙂
Jun 17, 2019 08:19:50 AM by Bojan S
Hi Mikki Louie,
Looks like your account has been moved to the new paid connects system. In the new system, Basic Membership doesn't include free connects. You can view FAQs about paid Connects and a video explaining the change from our Head of Product, here.
Thank you.
May 19, 2019 01:29:56 AM by Luccas B
Hi.
I am enrolling in Freelancer Plus membership. My Billing Cycle is in 18th to 17th.
It's been long time since the end of the Cycle, even in UTC time zone.
But still there is no charging from my card, and also, no connections in my account.
Please help me to solve it.
Thank you.
May 19, 2019 02:27:25 AM by AleksandarD A
Hi Luccas,
Thanks for reaching out to us. One of our team members already reached out to you directly via support ticket to assist you further.
Thank you.
May 19, 2019 02:58:21 AM by Manish S
Hi dear,
My monthly connects expired on 17 May 2019 but I have not yet received / renewed my monthly connects (basic plan) yet. Kindly guide me about it or resolve my issue.
Thanks and regards
Manish Singh
May 19, 2019 03:09:43 AM by AleksandarD A
Hi Manish,
Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you further.
Thank you.
May 19, 2019 06:46:03 AM by Elisabetta D
Hi, I haven't received my connects this month.
I have a freelance basic plan and my billing cycle is finished May 17, today is May 19 and I still haven't received my 60 connects.
Does anyone know how can I do?
Thanks in advance and best regards,
Elisabetta
May 19, 2019 06:50:25 AM by AleksandarD A
Hi Elisabetta,
Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you further.
Thank you.
May 19, 2019 07:06:51 AM Edited May 19, 2019 07:08:24 AM by Soumaya G
May 19, 2019 07:21:43 AM by AleksandarD A
Hi Soumaya,
Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you further.
Thank you.
May 19, 2019 10:41:41 AM by Marilyn M
Hello. I've read the many articles on connections not renewing on time and the advice to wait a couple of hours. I waited for a few hours and still nothing. My billing month ended yesterday, the 18th and my connections were supposed to renew today, the 19th; it's now almost 1P Central and nothing is renewed. Wonder if someone can take a look at this, please? Thank you so much. Marilyn
May 19, 2019 12:33:15 PM by Joanne P
Hi Marilyn,
I've shared your concern with the team and one of our customer support agents will reach out and assist you directly via email. Thanks!
May 19, 2019 10:54:53 AM by Argenis C
This is my current billing cycle, today is 05/19/2019 and I have 0 connects.
May 19, 2019 12:42:01 PM by Joanne P
Hi Argenis,
One of our team members will reach out and assist you directly via support ticket. Thank you!
May 19, 2019 03:29:47 PM by Andrija G
Hey,
I have a question for You about my Proposals on UpWork.
I have Free Membership here and 60 Conncetions per month.
So already used all of that,but I should have new 60 Connections on 20 May 2019.
And its 20 May,and still dont have any.
What is the problem?
Thanks.
May 19, 2019 03:55:55 PM by Joanne P
Hi Andrija,
Upwork is set in UTC. The timezone may be different from where you are located. Please monitor within 24 hours and if in case you still haven't receive your connects after 24 hours, please let us know. Thank you!
May 19, 2019 05:36:50 PM by Manish S
Still didnot get renew my connects.
it must be on May, 18 but after 2 days nothing had happened.
Several tickets and complain message, But still not resolved.
What wrong going with upwork connect renewal script.
Is it a bug?
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