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Connections not renewed

Active Member
Soumaya G Member Since: Apr 15, 2019
31 of 84
Hi, I haven't received my connects this month.
I have a freelance basic plan and my billing cycle is finished May 17, today is May 19 and I still haven't received my 60 connects.
Does anyone know how can I do?
Thanks in advance and best regards,
 
soumaya
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
32 of 84

Hi Soumaya,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Marilyn M Member Since: Apr 20, 2019
33 of 84

Hello. I've read the many articles on connections not renewing on time and the advice to wait a couple of hours. I waited for a few hours and still nothing. My billing month ended yesterday, the 18th and my connections were supposed to renew today, the 19th; it's now almost 1P Central and nothing is renewed. Wonder if someone can take a look at this, please? Thank you so much. Marilyn

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
34 of 84

Hi Marilyn,

 

I've shared your concern with the team and one of our customer support agents will reach out and assist you directly via email. Thanks!


-Joanne
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Active Member
Marilyn M Member Since: Apr 20, 2019
35 of 84

Thank you Joanne.

Active Member
Argenis C Member Since: Apr 21, 2019
36 of 84

Captura11.PNGThis is my current billing cycle, today is 05/19/2019 and I have 0 connects.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
37 of 84

Hi Argenis,

 

One of our team members will reach out and assist you directly via support ticket. Thank you!


-Joanne
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Active Member
Andrija G Member Since: May 19, 2019
38 of 84

Hey,

 

I have a question for You about my Proposals on UpWork.

 

I have Free Membership here and 60 Conncetions per month.

So already used all of that,but I should have new 60 Connections on 20 May 2019. 

And its 20 May,and still dont have any.

 

What is the problem?

Thanks.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
39 of 84

Hi Andrija,

 

Upwork is set in UTC. The timezone may be different from where you are located. Please monitor within 24 hours and if in case you still haven't receive your connects after 24 hours, please let us know. Thank you!


-Joanne
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Active Member
Manish S Member Since: Apr 13, 2019
40 of 84

Still didnot get renew my connects.
it must be on May, 18 but after 2 days nothing had happened.
Several tickets and complain message, But still not resolved.

What wrong going with upwork connect renewal script.
Is it a bug?

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