May 18, 2019 05:26:05 AM by Manish S
My Connect suppose to be renew today but did not get it yet.
Billing cycle:- Apr 18, 2019 — May 17, 2019
today is May 18, 2019.
thanks
Solved! Go to Solution.
May 20, 2019 12:55:45 PM by Valeria K
Hi All,
I just wanted to provide an update that the issue is being fixed and you will start seeing your connects refreshed over the next day or so.
We appreciate your patience.
Jun 3, 2019 01:00:08 AM by Cristelyn R
Hi there - I didn't received yet my monthly connects. My current billing cycle is May 1, 2019 — May 31, 2019. Today is June 3, 2019 and 24 hours now is over but still my connects is ZERO.
Please kindly help me resolve this issue. Thanks!
Jun 3, 2019 01:13:20 AM by Petra R
Cristelyn R wrote:Hi there - I didn't received yet my monthly connects. My current billing cycle is May 1, 2019 — May 31, 2019. Today is June 3, 2019 and 24 hours now is over but still my connects is ZERO.
Are you on the Plus plan? Otherwise you may have been moved to paid connects now.
Jun 3, 2019 01:16:06 AM by Cristelyn R
Thanks for your reply! Yes, I'm on the Plus plan. What should I do to get my monthly connects?
Jun 3, 2019 01:19:22 AM by Goran V
Hi Cristelyn,
Our team will investigate this from our end and reach out to you via ticket as soon as possible to assist you further. Thank you.
Jun 3, 2019 01:33:21 AM by Cristelyn R
Hi Goran,
I appreciated your reply and will wait for this issue to be resolved asap. It's very important as I need the connects to apply for a job.
thanks!
Aug 21, 2019 03:48:32 PM by Marc C
I have the free plan and my connects haven't renewed in almost 2 months. The billing cycle updated, but I didn't get any. What's going on?
Aug 21, 2019 06:24:56 PM by Avery O
Hi Marc,
I would like to confirm that you have already moved to the paid Connects system. In order for you to have additional connects, you will need to purchase it on your Membership & Connects page. In the new system, Connects are sold in the following bundles:
You can view FAQs about paid Connects and a video explaining the change from our Head of Product, here.
Jan 27, 2020 11:54:51 PM by Goran V
Hi Bilel,
All freelancers were moved to paid connects only. This means that freelancers on our Basic plan won't receive free connects anymore. Thank you.
Jun 4, 2020 08:07:02 PM by Jeric P
I purchased an extra connects but it is not credited on my account, but it deducted on my wallet what will i do ?
Jun 4, 2020 10:51:22 PM by Joanne P
Hi Christian,
I checked your account, and it looks like the transaction was declined. You may want to reach out to your bank about this so that you can purchase connects using this billing method. Thank you!
Mar 1, 2021 08:20:38 PM Edited Mar 1, 2021 08:22:07 PM by Chintan K
Hello, My monthly billing cycle is Feb 01 - Feb 28, Today is March 02 (IST) and March 02 in UTC (around 4:18 am). Can anyone tell me why it didn't roll over yet?
Mar 1, 2021 09:30:19 PM by Joanne P
Hi Chintan,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Jul 8, 2020 09:11:09 PM by Devin F
Hi , I've got rising talent more than 48 hours ago. But i didn't receive 30 connects. Everyone said that it could take 48 hours to get 30 connects. But i didn't receive it. Can you help me with this issues? Because i want to submit my proposal but my connects were very low
Jul 8, 2020 11:05:07 PM by Joanne P
Hi Devin,
One of our agents will reach out and assist you directly via a support ticket. Thank you.
Aug 6, 2021 10:19:10 PM by Rishi R
Hi Upwork,
I had more than 6-7 interviews but didn't get a single connects for the same.
Please help
Regards
Rishi
Aug 6, 2021 10:38:03 PM by Navid Z
Aug 6, 2021 10:57:38 PM by Joanne P
Hi Rishi,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Sep 6, 2021 08:13:05 PM by Mahmud H
Hi,
I got two invitations in the last 10 days. But I didn't get any connnect-reward yet. I'm not sure, am I the only one who is facing this.
Sep 6, 2021 10:30:48 PM by Joanne P
Hi Md Mahmudul,
Could you please share the job post link you're referring to so I can check? You can send it to me via PM by clicking on my name.
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