My Connect suppose to be renew today but didnot get it yet

[manishsingh84]

My Connect suppose to be renew today but did not get it yet.

Billing cycle:- Apr 18, 2019 — May 17, 2019

today is May 18, 2019.

thanks

[cristelyn_razon]

Hi there - I didn't received yet my monthly connects. My current billing cycle is May 1, 2019 — May 31, 2019. Today is June 3, 2019 and 24 hours now is over but still my connects is ZERO.

Please kindly help me resolve this issue. Thanks!

[petra_r]

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Cristelyn R wrote:

Hi there - I didn't received yet my monthly connects. My current billing cycle is May 1, 2019 — May 31, 2019. Today is June 3, 2019 and 24 hours now is over but still my connects is ZERO.

---

Are you on the Plus plan? Otherwise you may have been moved to paid connects now.

[cristelyn_razon]

Thanks for your reply! Yes, I'm on the Plus plan. What should I do to get my monthly connects?

[g_vasilevski]

Hi Cristelyn,

Our team will investigate this from our end and reach out to you via ticket as soon as possible to assist you further. Thank you.

[cristelyn_razon]

Hi Goran,

I appreciated your reply and will wait for this issue to be resolved asap. It's very important as I need the connects to apply for a job.

thanks!

[bobadobe]

I have the free plan and my connects haven't renewed in almost 2 months.  The billing cycle updated, but I didn't get any.  What's going on?

[AveryO]

Hi Marc, 

I would like to confirm that you have already moved to the paid Connects system. In order for you to have additional connects, you will need to purchase it on your Membership & Connects page. In the new system, Connects are sold in the following bundles:

• 10 for $1.50
• 20 for $3
• 40 for $6
• 60 for $9
• 80 for $12

You can view FAQs about paid Connects and a video explaining the change from our Head of Product, here.

[zbill]

Hi,

My connects did not renew ( it suppose to be January27 )

[g_vasilevski]

Hi Bilel,

All freelancers were moved to paid connects only. This means that freelancers on our Basic plan won't receive free connects anymore. Thank you.

[d3ae65c8]

I purchased an extra connects but it is not credited on my account, but it deducted on my wallet what will i do ?

[christian_nabung]

Did not receive connects after buying. I was debited.

[JoanneP]

Hi Christian,

I checked your account, and it looks like the transaction was declined. You may want to reach out to your bank about this so that you can purchase connects using this billing method. Thank you!

[4702a8ca]

Hello, My monthly billing cycle is Feb 01 - Feb 28, Today is March 02 (IST) and March 02 in UTC (around 4:18 am). Can anyone tell me why it didn't roll over yet?

[JoanneP]

Hi Chintan,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[72870a95]

Hi , I've got rising talent more than 48 hours ago. But i didn't receive 30 connects. Everyone said that it could take 48 hours to get 30 connects. But i didn't receive it. Can you help me with this issues? Because i want to submit my proposal but my connects were very low

[JoanneP]

Hi Devin,

One of our agents will reach out and assist you directly via a support ticket. Thank you. 

[rishid4]

Hi Upwork,

I had more than 6-7 interviews but didn't get a single connects for the same.

Please help

Regards

Rishi

[navidzafar]

Rishi,
Either it's not been 24hrs yet, since you received interview message OR you have already received 50 connects in last 7 days.

[JoanneP]

Hi Rishi,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[mahmud_hasan_ag]

Hi,

I got two invitations in the last 10 days. But I didn't get any connnect-reward yet. I'm not sure, am I the only one who is facing this.

[JoanneP]

Hi Md Mahmudul, 

Could you please share the job post link you're referring to so I can check? You can send it to me via PM by clicking on my name.