My Upwork app for desktop is not loading

[c_murano]

Hi!

I need to use the tracker of Upwork app but the app is not working.

I downloaded and tried all the version of the app, I also restarted the computer and the app but still nothing.

Basically, once i installed the app, it showed the log in page, after submitting the credentials, the page disappears.

I can see that it is still running, but when i click on the icon is not working, nothing is happening,

I already followed the steps for the TS but nothing changed.

I need this issue resolved ASAP that more time i am without tracker, more money i am losing.

Thank you

Additional info: I was using my outlook email to log in, then i followed some TS saying to user the Google account and i did but issue persist.

[c_murano]

Can I have an assistance here? I badly need a solution, please!

[djondinium]

Hi Cristiano,

I'm sorry to hear about that. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[snartketygraphic]

Can someone link me to the solution for this problem? I'm experiencing exactly the same problem.

[bstojadinovic]

Hi Carrie,

Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.

Thank you!