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Community Member

My Upwork app for desktop is not loading



I need to use the tracker of Upwork app but the app is not working.


I downloaded and tried all the version of the app, I also restarted the computer and the app but still nothing.


Basically, once i installed the app, it showed the log in page, after submitting the credentials, the page disappears.


I can see that it is still running, but when i click on the icon is not working, nothing is happening,


I already followed the steps for the TS but nothing changed.


I need this issue resolved ASAP that more time i am without tracker, more money i am losing.


Thank you


Additional info: I was using my outlook email to log in, then i followed some TS saying to user the Google account and i did but issue persist.

Community Member

Can I have an assistance here? I badly need a solution, please!

Hi Cristiano,


I'm sorry to hear about that. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.


Thank you.

~ Aleksandar

Can someone link me to the solution for this problem? I'm experiencing exactly the same problem.

Hi Carrie,


Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.


Thank you!

~ Bojan
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