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My account Locked Private

oscarhandsome
Ace Contributor
ASKHAT B Member Since: Sep 10, 2017
1 of 11

Because you haven't earned money on Upwork in a while, we set your profile to "private".

 

Hello, why my account is blocked?
How to restore? i don't understand.

 

if i will buy a Plus Membership this will help?

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
2 of 11

Hello Oscar,

 

You may switch your profile back to public by doing either of the following:

 

1) Start earning again

2) Sign up for a Freelancer Plus Membership

3) Contact customer support.


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sufiyan2016
Active Member
Sufiyan K Member Since: Aug 4, 2016
3 of 11
Hi.. Ryan,
I have been an active freelancer for over a year.
And I had 2 projects in hand when I got an E-mail
That my profile is locked to private for the earning reasons.
I avoid that and thought that when I will submit the work and get paid my profile will be unlocked.

I got paid and money showing the pending and after that review status but you people could not see that and remains my profile locked to private.
now money review process is finished and I had the money in my balance but my profile is still locked.
I just want to know if you people still unable to view these things.
I know that I coudn't earn the money last month but when I had 2 projects in hand it should not be happening with me.
This system should be improve. Or duration should be changed to 60 days.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 11

Hi Sufiyan,

Your profile will be changed to public again when the funds are transferred on your account. You can read more details about this feature on this Help Article.


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sufiyan2016
Active Member
Sufiyan K Member Since: Aug 4, 2016
5 of 11
Ok, I transferred the amount to my account. Thanks for your quick reply.
oscarhandsome
Ace Contributor
ASKHAT B Member Since: Sep 10, 2017
6 of 11

I registered, amd try to earn money,

could not find a job, i don't know why

 

then i payed also can't find a client,

my account again set as private

 

restore please my account

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
7 of 11

Hi Oscar,

 

Please review the options Ryan shared and note that you can follow the same steps as before in order to switch your profile back to public.

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oscarhandsome
Ace Contributor
ASKHAT B Member Since: Sep 10, 2017
8 of 11

Please open my account.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 11

Hi Askhat,

 

I’ve reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Thank you!


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927897ca
Active Member
Emmanuel O Member Since: Mar 30, 2021
10 of 11

My account is locked as private,  please I need it to be public. 

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