You may notice that a few comments have been removed from this thread. Please, make sure to treat other members of the Community professionally and with respect.
Alona, For all my previous comments, this does seem very unfair. None of us (freelancers) can help - so don't yell at us! I just hope this works out for you.
Upwork it does seem very odd, that a freelancer should have money 'available' and then suddenly it is not. If the client is to blame, it is absolutely out of order that you should be tarring and feathering the OP for things beyond her control.
It seems to me that funding is a rather loose term in the Upwork mandate. Escrow for a fixed-price job can be funded without money. Hourly jobs can be paid without money . . . that is, until the freelancer legitimately claims it. I think Alona is owed an explanation - a clear explanation.
@Nichola L wrote:
It seems to me that funding is a rather loose term in the Upwork mandate. Escrow for a fixed-price job can be funded without money.
No, it can not.
However, it can be funded with "someone else's" money, such as a hacked PayPal account or a cloned or stolen credit card. In those cases the money goes back to the payment method and the rightful owner.
I am not saying that this is what happened here, but with fixed rate contracts it is the usual reason.
With hourly there is a guarantee in place that the freelancer s paid even if the client does not pay or uses a stolen credit card, provided the hours were logged according to the rules.