My account has been financially limited

[Guillermo B]

Hi!

My account has been limited: I can get paid (and currently have an active contract) but I cannot withdraw my earnings. Apparently Upwork should have sent an email telling me what I should do, but I haven't gotten any. Can any mod check what's going on with my account and what I need to do to cash my earnings? Thanks

[Bojan S]

Hi Guillermo,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly. Thank you for reaching out to us.