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Community Member

My account has been suspended 5 days ago

I have passed ID and video verification 15 days ago, and I was going to work well on upwork account.
I have finished 2 jobs with 5 stars and good review from clients.
I don't know correct reason but my account has been suspended 5 days ago.
Would you please let me know about correct reason?
I 'd like to work continue in upwork.
Thank you.

Community Member

There should be an email sent to you to indicate what happened and how you can take steps to get back your account.


Hi Aleksey,


I can see that our team already assisted you with your concern. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further. You can access the ticket by logging in to your Upwork account and going here


~ Joanne

I have not been answered for more than a day

Hi  Aleksey,


I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.


Thank you for your patience.

~ Bojan
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