My account is on hold and I could not verify my identity

[huonghtn]

Dear Team,

Currently, my account is  hold with notification like this 'Your account is on hold. Verify your identity to submit proposals and withdraw earnings. Get started.' 

But when I do this process, I received notification 'We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue.'

I don't know how to solve this. Could you please help me.

Thanks in advance.

Huong

 **Edited for Community Guidelines**

[g_vasilevski]

Hi Huynh,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

[huonghtn]

Thank you