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My account just vanished

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Active Member
Bryan L Member Since: Jan 3, 2020
1 of 2

After spending days trying to contact support, decided to make ANOTHER account just to get my issue resolved. My original account disappeared without a trace. No email, no notification. My email was no longer recognized when I was trying to log in, and my profile just vanished from the search bar. Oddly enough, when I created this new account, my original username was taken. I've managed to submit a ticket in the last couple of days, and no one has responded. The only way to post on the community forums was by going through the trouble of creating a new account. Seriously, it shouldn't be this difficult to reach out to customer support. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 2

Hi Bryan,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via email to assist you further with your account.

 

Thank you.

~ Aleksandar
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