After spending days trying to contact support, decided to make ANOTHER account just to get my issue resolved. My original account disappeared without a trace. No email, no notification. My email was no longer recognized when I was trying to log in, and my profile just vanished from the search bar. Oddly enough, when I created this new account, my original username was taken. I've managed to submit a ticket in the last couple of days, and no one has responded. The only way to post on the community forums was by going through the trouble of creating a new account. Seriously, it shouldn't be this difficult to reach out to customer support.
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via email to assist you further with your account.