Mar 9, 2021 08:46:08 AM by Oladapo A
Hi,
I got a notification that I need to verify my account, which I did comply with, and submit my ID and other verification.
I later received an email that my IDV was approved.
Now the message I am receiving on my account is, "Your account has been suspended. Please contact customer support."
Please help.
Solved! Go to Solution.
Mar 9, 2021 09:20:49 AM by Bojan S
Hi Oladapo,
I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Mar 9, 2021 08:58:17 AM by Chibueze I
Hello Dapo. I had a similar case not too long ago and I panicked...literally.
My advice: Do not panic like me too, rather what you should do is send a mail to support@upwork.com explaining everything in detail (basically how everything went down).
Although I waited for hours for their response, eventually I got it resolved. Thumbs up to the team for curing my mini heart attack.
Email: support@upwork.com
Do it now bro and follow up.
Mar 9, 2021 10:07:01 AM by Oladapo A
Thank you for your response.
I appreciate it.
The support team already reach out to me via email.
Mar 9, 2021 09:20:49 AM by Bojan S
Hi Oladapo,
I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.