My balance are not mucht

[donnagrace22]

Good day!

Why I can't see my 1st balance in Upwork.
I received my 1st payment on Nov. 17, 2021
but upon checking my balance I can't see that they added into my 2nd payment.

But I withdraw my 2nd payment the Nov. 24. Where is the Nov. 17 payment? 
19.20 $

[tinker_bell3]

Hi Donnagrace,

I checked your account,  and it looks like you have set up a payment schedule. When you set up a payment schedule, earnings are automatically withdrawn to your primary payment method based on the Payment Schedule you choose. You can also withdraw your available funds manually at any time. You may want to read more about managing how you get paid and automatic payment schedule. 

[donnagrace22]

Good day!

I check the transaction history. Please see attached.
[image: image.png]
I received my first payment on Nov. 17, 2021, and the second payment on
Nov. 24, 2021. Upon checking my balance the 1st and 2nd payments were not
added to my balance.


Thank you.

[tinker_bell3]

Hi Donnagrace,

I'd just like to confirm, do you mean that the withdrawn earnings are still not reflected in your preferred payment method?

[donnagrace22]

No.
I withdraw the Nov. 24 but the 1st payment on Nov. 17 I didn't see added to
my 2nd payment.
I withdraw the 2nd payment already. See my transaction history.

[petra_r]

Your contract on November the 5th.

That means everything you earned during the week from Monday the 8th to Sunday the 14th would have become available for withdrawal yesterday.

The earning from the week 15th to 21st won't become available until next Wednesday according to the weekly billing cycle.

Don't forget that there is always a 5 day review period followed by a 5 day security period before funds become available?

(source)

[donnagrace22]

So my first payment(I received last Nov. 17) will appear next
Wednesday right?

[tinker_bell3]

Thanks for confirming, Donnagrace. I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[donnagrace22]

Thank you. hoping I will withdraw my first payment. Thank you