May 19, 2021 03:41:25 AM by Ignacio Francisco P
Hi!
I live in Japan and I'm trying to withdraw my funds here. I think that my bank transfer was denied because my account here is in katakana (Japanese script). I believe that I need to change it here. How can I do that?
May 19, 2021 03:46:51 AM by Goran V
Hi Ignacio,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
May 19, 2021 06:54:33 PM by Ignacio Francisco P
Unfortunately I'm still having the same issue. I followed the instructions and had the same result. I appreciate your hard work though! I hope we can resolve this soon.