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Ignacio Francisco's avatar
Ignacio Francisco P Community Member

My bank details were invalid?

Hi!

 

I live in Japan and I'm trying to withdraw my funds here. I think that my bank transfer was denied because my account here is in katakana (Japanese script). I believe that I need to change it here. How can I do that?

3 REPLIES 3
Goran's avatar
Goran V Retired Team Member

Hi Ignacio,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.

~ Goran
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Ignacio Francisco's avatar
Ignacio Francisco P Community Member

Unfortunately I'm still having the same issue. I followed the instructions and had the same result. I appreciate your hard work though! I hope we can resolve this soon.

Joanne's avatar
Joanne P Retired Team Member

Hi Ignacio,

 

Thanks for following up. It looks like the team has reached out to you to provide assistance. Please feel free to respond to the ticket by going here, so that our team can assist you further in getting this resolved as soon as possible. 

~ Joanne
Upwork