My bank details were invalid?

[#1]

Hi!

I live in Japan and I'm trying to withdraw my funds here. I think that my bank transfer was denied because my account here is in katakana (Japanese script). I believe that I need to change it here. How can I do that?

[#2]

Hi Ignacio,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.

[#3]

Unfortunately I'm still having the same issue. I followed the instructions and had the same result. I appreciate your hard work though! I hope we can resolve this soon.

[#4]

Hi Ignacio,

Thanks for following up. It looks like the team has reached out to you to provide assistance. Please feel free to respond to the ticket by going here, so that our team can assist you further in getting this resolved as soon as possible.