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lizavetasysoeva
Community Member

My boyfriend cannot login in his Upwork account.

My bf still having trouble with login. He cannot to get a 6 digits code neither on his phone or on his mail but still he's getting messages: "An unknown device or browser has been used to access your account". What would you recommend him to do? He have tried to login yersterday so it means that it's not a problem with "time of message delivery" or something.
His email: **Edited for Community Guidelines**
His phone: **Edited for Community Guidelines**

1 REPLY 1
g_vasilevski
Retired Team Member
Retired Team Member

Hi Elizaveta,

Our team will reach out to your boyfriend via ticket and email and assist him further with regaining his access. Thank you.

~ Goran
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