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Community Member

My boyfriend cannot login in his Upwork account.

My bf still having trouble with login. He cannot to get a 6 digits code neither on his phone or on his mail but still he's getting messages: "An unknown device or browser has been used to access your account". What would you recommend him to do? He have tried to login yersterday so it means that it's not a problem with "time of message delivery" or something.
His email: **Edited for Community Guidelines**
His phone: **Edited for Community Guidelines**

Retired Team Member
Retired Team Member

Hi Elizaveta,

Our team will reach out to your boyfriend via ticket and email and assist him further with regaining his access. Thank you.

~ Goran
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