It's really annoying and frustrating. I have added my google ads certifications in the certification section and it's been almost 2 days, it is still showing pending with Upwork google. The ticket I raised is still showing open. Don't know where to go and whom to talk to about the same.
I'm sorry to hear you feel this way. The team has already replied to your ticket with more information regarding your certification submission. You can access your ticket here.