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My client cannot activate the new milestone. His account is been suspended.

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Active Member
Ahsan I Member Since: May 3, 2019
1 of 6

My client account is been suspended and he is unable to activate the new milestone. I am also working on his future Milestone. Should I stop working on it?

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 6

Ahsan I wrote:

My client account is been suspended and he is unable to activate the new milestone. I am also working on his future Milestone. Should I stop working on it?


Upwork sent you a message when the client as suspended, telling you to stop working on the contract.

Why would you work on something that might never be paid for?

Tell the client to work out their issues with Upwork, so you can continue your work.

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Active Member
Ahsan I Member Since: May 3, 2019
3 of 6

I didn't get any notification like that and my client is unable to contact customer support just because his account is suspened.

Can you tell me any solution that I can recommand to my client.

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Community Guru
Petra R Member Since: Aug 3, 2011
4 of 6

Ahsan I wrote:

I didn't get any notification like that and my client is unable to contact customer support just because his account is suspened.

Can you tell me any solution that I can recommand to my client.


Tell your client to go to https://support.upwork.com/hc/en-us

 

Click on the assistant in the bottom right hand corner

 

Type in "Contact Support"

 

See here https://prnt.sc/szxmu2 

 

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Community Guru
Tonya P Member Since: Nov 26, 2015
5 of 6

Ahsan I wrote:

I didn't get any notification like that and my client is unable to contact customer support just because his account is suspened.

Can you tell me any solution that I can recommand to my client.


If the client's account is suspended, you won't be paid. You might be paid if the client is able to resolve the issue. But, while suspended, this is your client's problem to solve. You need to move on and find a client who can and will pay you. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Ahsan,

 

I checked this and see that you were able to reach out to our team regarding this concern. Please allow time to them to respond and update the ticket. If you have any additional question please post them on that ticket for further assistance.

 

Thank you for your patience!


~ Bojan
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