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Re: My client doesn't know how to use upwork

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Active Member
Mohammed A Member Since: Oct 21, 2019
1 of 8

Hi,
I am really confused. (I've tried to read about this a lot to understand what's going on before posting this)
last week I had two clients. both of them don't know how to use upwork.
the first client had a 4 hrs task that I did input manually. and the other one was logged by tracker.
so the first client was happy and closed the contract. but I didn't get paid and the money was in (in progress). and everyone was telling me I had to wait for monday.
it's monday already, the money from both clients moved from (in progress) to (in review). so the second client contacted me and told me she doesn't know how to approve payments. the first one just disappeared. the question now is. why I didn't get paid when the coract was closed? (do I have to explain why it's idiotic that I should wait till monday when the contract has already ended?), and isn't upwork supposed to tutor clients on how things work? I don't know how to explain this to her on my end!.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 8

Hi Mohammed,

 

When you work on hourly contracts your clients are billed each Monday for the time tracked in the previous week. To learn more how you`re getting paid on hourly contracts check out this Guide.

Please keep in mind that manual time is not protected under our Upwork Hourly Protection. If you need further help with your contracts, please reach out to me via PM with the contract ID's or titles. Thank you.


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Community Guru
Mary W Member Since: Nov 10, 2014
3 of 8

Mohammed, you and your client don't have to do anything.  It will happen automatically.

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Active Member
Mohammed A Member Since: Oct 21, 2019
4 of 8

Hi Mary,
yes this is what I've been told. thank you for replying.

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Community Guru
Tonya P Member Since: Nov 26, 2015
5 of 8

It would appear that you do not know how to use Upwork. You should find out before you make a mistake that actually will prevent you from being paid.

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Community Guru
Preston H Member Since: Nov 24, 2014
6 of 8

For a new freelancer, it is a valid choice to NOT work for new clients who don't know how to use Upwork. It is a sort of "blind leading the blind" situation.

 

New client and new freelancer CAN work out if you're patient... But be prepared for a few bumps along the way.

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Active Member
Mohammed A Member Since: Oct 21, 2019
7 of 8

Hi Tonya,

it appears that you didn't understand the post. both clients were constantly asking me on how hourly payment works and why upwork is not drawing money from their credit cards. and I didn't know too. so I tried to read about it. but all I found was the guid that was mentioned in the first reply. which was useless. it only explains to me that I have to be as patient as Job, and if I didn't get paid that's my fault. so I reached and asked for help.
nevertheless you are right, sometimes I feel I don't know how upwork works. but it's not my job to know all about upwork.

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Community Guru
Amanda L Member Since: Jan 23, 2018
8 of 8

Mohammed A wrote:

Hi Tonya,

it appears that you didn't understand the post. both clients were constantly asking me on how hourly payment works and why upwork is not drawing money from their credit cards. and I didn't know too. so I tried to read about it. but all I found was the guid that was mentioned in the first reply. which was useless. it only explains to me that I have to be as patient as Job, and if I didn't get paid that's my fault. so I reached and asked for help.
nevertheless you are right, sometimes I feel I don't know how upwork works. but it's not my job to know all about upwork.


Don't let it worry you too much. Many of my clients are new to Upwork and need a tiny bit of handholding to help them set things up.

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