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Oleksandr's avatar
Oleksandr M Community Member

My client hasn't been answering me for 1 week.

Dear "Upwork" member, My name is Oleksandr. My client hasn't been answering me for 1 week. Before this, he was answering me every day. But after I've finished my milestone he stopped.

 

I don't know what to do, because I've already sent him my interior renders and I'm waiting for his response for more than 7 days. He doesn't answer me even when he is online.

 

What should I do in this situation?
Thanks a lot.

Oleksandr.

ACCEPTED SOLUTION
Wes's avatar
Wes C Community Member


Oleksandr M wrote:

Oh, I didn't know that it will be auto-accepted and paid in 2 weeks. Thanks a lot 🙂

So even if my clients will not answer to me in 2 weeks I'll receive my money and I can close This contract?


If you actually used the "submit work" button on the contract, then it will auto-approve in two weeks if the client does nothing. After that, it goes into the five-day security hold. If you've already clicked the submit work button, don't do it again, that resets the clock.

 

Don't close the contract until the money is in your hand. If you close it before the milestone is approved, you'll refund the escrow back to the client.

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7 REPLIES 7
Alexander's avatar
Alexander N Community Member

What's the problem? You finished your milestone, deliver it, if the client has disappeared, it will be auto-accepted and paid in 2 weeks.

Oleksandr's avatar
Oleksandr M Community Member

Oh, I didn't know that it will be auto-accepted and paid in 2 weeks. Thanks a lot 🙂

So even if my clients will not answer to me in 2 weeks I'll receive my money and I can close This contract?

Petra's avatar
Petra R Community Member


Oleksandr M wrote:

even if my clients will not answer to me in 2 weeks I'll receive my money 


Provided you correctly submitted through the "Submit for payment" function on the contract, yes. Not if you just sent the work to the client some other way.

Wes's avatar
Wes C Community Member


Oleksandr M wrote:

Oh, I didn't know that it will be auto-accepted and paid in 2 weeks. Thanks a lot 🙂

So even if my clients will not answer to me in 2 weeks I'll receive my money and I can close This contract?


If you actually used the "submit work" button on the contract, then it will auto-approve in two weeks if the client does nothing. After that, it goes into the five-day security hold. If you've already clicked the submit work button, don't do it again, that resets the clock.

 

Don't close the contract until the money is in your hand. If you close it before the milestone is approved, you'll refund the escrow back to the client.

Oleksandr's avatar
Oleksandr M Community Member

Yes, I submitted work for payment 7 days ago. Is it correct?

Petra's avatar
Petra R Community Member


Oleksandr M wrote:

Yes, I submitted work for payment 7 days ago. Is it correct?


Perfect. The funds will automatically be released to you in another 7 days.

Sergio's avatar
Sergio S Community Member

You did it correctly 🙂 Just wait 7 more days and it will be auto-approved.