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My client is unable to to hire me. Time is wasting. Help, please!

I have a client who has been trying for a week to hire me but, for some reason, is unable to. I sent him a link to the steps he needs to take in order to hire a freelancer. Apparently he followed the steps with no luck. He has, however, received a confirmation from UpWork that his payment method has been accepted. But he can't seem to deposit any funds into the escrow account for this job. I've never been a client on UpWork so I don't know how to help him. He's being patient but but getting frustrated with the situation. Please help.


Thank you,


Retired Team Member
Retired Team Member

Hi Gary,


Could you please share your client's name via PM with me so that our team can reach out to them directly and assist them further? Thank you.

~ Goran
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