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mina_ouss
Community Member

My client left a feedback for me (so did I) but she receive an error "This contract is not active"?

I finished a project succesfully and received the payment for it, closed the contract and left a feedback for my client. She did the same, left a feedback for me but got a weird Upwork response saying "This contract is not active." Can anyone help? I'm new in this platform so feedback and rating is really helpful for a freelancer. Thank you!

4 REPLIES 4
BojanS
Community Manager
Community Manager

Hi Mina,

 

I checked this for you and your Client didn't' leave the Feedback yet, but they do have an option to do that. You can share this help article with them as guidance for this process.

 

Thank you! 

~ Bojan
Upwork
mina_ouss
Community Member

Hello, thank you for your reply. My client said they have the feedback ready, i just need to re-open the contract so she can leave the feedback. How do I do that? 

Thank you.

BojanS
Community Manager
Community Manager

Hi Mina,

 

Please note that closed contracts can't be reopened. Kindly, advise your Client to follow up on previously shared instructions and they'll be able to provide a Feeback for your closed contract. 

 

Thank you!

~ Bojan
Upwork
mina_ouss
Community Member

Thank you!

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