Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

My client mistakenly set the weekly limit working hours to 0, and I couldn't submit my work

kiichi571
Active Member
Kimi Jiyi H Member Since: Jul 27, 2020
1 of 7

My client mistakenly set the weekly working hours to 0, so I finished my work but can't submit it.
Now his account is under suspicion and investigation, so I also can't contact him.

He sent me a bonus before the work started. I don't know how to apply for the money. (Please check the attachment)

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 7

Kim's: that is not how this works.

 

We don't "apply for the money."

 

We don't do any work when the maximum number of allowable hours has been reached.

 

Clients don't accidentally set the time limit to zero hours.

 

 

If the client sent you a bonus, then you don't apply for it. The money already shows in your account.

 

This contract is over. This client is not someone who wants to treat you fairly. Don't send anything else to this client. Don't do any more work for this client.

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 7

Kimi Jiyi H wrote:

My client mistakenly set the weekly working hours to 0,


The client knew exactly what they were doing.

 

The money they paid as a bonus will either clear after 5 days, or not. Take a look at your Reports > Pending page

 

Does it give a date in the left hand column next to the bonus payment?

kiichi571
Active Member
Kimi Jiyi H Member Since: Jul 27, 2020
4 of 7

I didn't see the date. Thank you for your answer

 

**Edited for Community Guidelines**

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 7

Kimi Jiyi H wrote:

I didn't see the date. Thank you for your answer


No, go to Reports > Pending

 

I there a date to the left of the Bonus like so

 

pending.png

kiichi571
Active Member
Kimi Jiyi H Member Since: Jul 27, 2020
6 of 7

I have found the money and it is pending. How long will it take? 14 days? Thank you.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 7

Kimi Jiyi H wrote:

I have found the money and it is pending. How long will it take? 14 days? Thank you.


For the third time....

 

Go to REPORTS > PENDING 

 

Does it or does it not show you a date to the left of the Bonus?

 

If yes, that's when you get paid

If not, and it just says "Pending" in that left hand column, the client never paid.

 

 

TOP KUDOED MEMBERS