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esraaalashwal
Community Member

My connects

My billing cycle is :
Jun 19,2018 - Jul 18,2018
and till now I didn't get my connects !! 
3 REPLIES 3
cylver1z
Community Member

Hello Esraa, 

 

Please be patient for a few more hours and your new connects will be awarded to you. 

 

Thank you.


Untitled

I felt that there's a problem with my account, so I asked to figure out what's going on 
Thanks.

Hi Esraa, 


I would like to clarify that your connects get credited to your Upwork account on the first day of your billling cycle. In this case, it is on 19-July, Thursday. If this doesn't happen automatically after 24-hours, you may reach out to us, or directly to our Customer Support Team so that they can manually credit your connects for you.


~ Avery
Upwork
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