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Jennifer's avatar
Jennifer M Community Member

My dispute disappeared

While it would be pretty rad if I auto-won from the client disappearing, I don't think that's what happened. I was in a dispute and it showed in my list of disputes. Now, there is nothing there and the mediator hasn't said anything since Friday.

 

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5 REPLIES 5
Virginia's avatar
Virginia F Community Member


Jennifer M wrote:

While it would be pretty rad if I auto-won from the client disappearing, I don't think that's what happened. I was in a dispute and it showed in my list of disputes. Now, there is nothing there and the mediator hasn't said anything since Friday.

 

image.png


Maybe they're quarantined and their internet broke ...

Jennifer's avatar
Jennifer M Community Member

lol oh god please let it not be an Upwork bug. That is my fear. xD

 

I checked because today is day 2 and the client is supposed to answer by now but Upwork always gives the client extra time. As much as I'd like to get all excited that Upwork automated this and automatically awared me the money since the client hasn't answered within the allotted time, I don't think I'm that lucky. lol

 

My luck is more like "this is a bug." 😪

Jennifer's avatar
Jennifer M Community Member

Well, my dreams and hopes that I auto-won since the client hasn't replied were crushed. It's a bug.

 

For anyone else who might have the same problem, go into your email and find the direct link to the dispute. It should look like this: https://upworkdispute.zendesk.com/hc/requests/<ticket number>

Copy paste that into your browser (where you are logged into Upwork) and poof it's back. 

It's officially 2 business days and I should win but I know I'm once again stuck with the client getting extra time. 😡😡😡😡😡😡😡

Virginia's avatar
Virginia F Community Member


Jennifer M wrote:

Well, my dreams and hopes that I auto-won since the client hasn't replied were crushed. It's a bug.

 

For anyone else who might have the same problem, go into your email and find the direct link to the dispute. It should look like this: https://upworkdispute.zendesk.com/hc/requests/<ticket number>

Copy paste that into your browser (where you are logged into Upwork) and poof it's back. 

It's officially 2 business days and I should win but I know I'm once again stuck with the client getting extra time. 😡😡😡😡😡😡😡


Awww .... so sorry.

Avery's avatar
Avery O Community Manager

Hi Jennifer, 


I'm sorry for the inconvenience the bug has caused you, and I'm sorry to know that you are currently in a dispute with your client. I'll go ahead and follow up with the team so that can get back to you and you can be assisted further. 


~ Avery