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My friend account has been permanently suspended and his payment has been refunded to his client

335e7329
Active Member
Fikri N Member Since: Sep 25, 2021
1 of 7

Upwork emailed my friend something like this "We regret to inform you that your account has been permanently suspended and your payment has been refunded to your client."
in that explanation, how long does it take for Upwork to refund his client?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 7

Fikri N wrote:

Upwork emailed my friend


...your "friend"?

 


Fikri N wrote:

 how long does it take for Upwork to refund my client?


..."your" client?

335e7329
Active Member
Fikri N Member Since: Sep 25, 2021
3 of 7

I'm sorry, "his client" I mean.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 7

Fikri N wrote:

I'm sorry, "his client" I mean.


No, you don't.

335e7329
Active Member
Fikri N Member Since: Sep 25, 2021
5 of 7

I made a typo, do you have an answer about the topic I wrote?

335e7329
Active Member
Fikri N Member Since: Sep 25, 2021
6 of 7

"We regret to inform you that your account has been permanently suspended and your payment has been refunded to your client."

My question is, how long will it take upwork to return the funds?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 7

Fikri N wrote:

My question is, how long will it take upwork to return the funds?


Get "your friend" to ask Upwork, as this is nothing to do with you. It is between "your friend" and Upwork. Upwork will not and are not allowed to give any information whatsoever at all to "a friend" of a freelancer for privacy reasons.

 

Generally, such processes take a few days and then the banking system may also take additional time

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