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My friend on Upwork is not getting customer support.

Active Member
Usama A Member Since: Apr 14, 2019
1 of 2

My friend opened a support ticket for change of payoneer account and got an automated email

 

**Edited for Community Guidelines**

 

He sent the email at support email address and again got that as reply. His account is not yet approved but he has a contract with a client that he brought outside upwork to upwork platform and have an active contract with him. He went to requests section and the request was marked resolved. I need to know if the support is really there to help him out or not?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 2

Hi Usama,

 

Please send me a PM with more information so I can check. You can PM me by clicking on my name. Thank you!


-Joanne
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