My friend on Upwork is not getting customer support.

[aslamusama]

My friend opened a support ticket for change of payoneer account and got an automated email

**Edited for Community Guidelines**

He sent the email at support email address and again got that as reply. His account is not yet approved but he has a contract with a client that he brought outside upwork to upwork platform and have an active contract with him. He went to requests section and the request was marked resolved. I need to know if the support is really there to help him out or not?

[tinker_bell3]

Hi Usama,

Please send me a PM with more information so I can check. You can PM me by clicking on my name. Thank you!