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My friend's account is locked with no reason

tuananhle28
Ace Contributor
Bao Q Member Since: Jul 25, 2018
1 of 7

Hello Upwork team,

I refer my friend to upwork as a great platform to get a remote job and lucky he got a new job after a short time.

But last week, his account's locked, and can't log in anymore. He has a job and working with a new client but so far cant contact his client anymore. Someone can help me check?

He received an email informed him that his skills are not matched but you can see he gets a job.

 

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
2 of 7

Hello Bao,

 

I'm unable to discuss other user's accounts with you. Please request your friend to contact us so that we can assist them in a better way.

 

Thank you

Pradeep H.

Untitled
tuananhle28
Ace Contributor
Bao Q Member Since: Jul 25, 2018
3 of 7

Hi Pradeep,

he cant login Upwork and community because you locked his account.

Can you send him an email via : **Edited for Community Guidelines**

 

thank you so much

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 7

Hi Bao,

 

Your friend can reach out to our team via one of our Social media channels as well and our team will assist them further. Thank you.

~ Goran
Upwork
tuananhle28
Ace Contributor
Bao Q Member Since: Jul 25, 2018
5 of 7

Hi Goran,  so far. he can't login upwork, that what  I post this question for him.

Which Social media he can use to contact with you?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
6 of 7

Hi Bao,

 

Your friend can find our Social Media channels at the bottom of any page they open and can use the one where they have an account so that they can reach out to our team. Thank you.

~ Goran
Upwork

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tuananhle28
Ace Contributor
Bao Q Member Since: Jul 25, 2018
7 of 7

Thank you Goran

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