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My friend's password is not correct

My friend is trying to log in but the Upwork shows the message that the password is not correct. He tried to set up a ticket here, but he can't for the same reason that he can't log in.

He asked me to help in creating this ticket and solving the problem.

The "Forgot password" feature didn't help as well.

Waiting for some solution. Thank you

ACCEPTED SOLUTION
bstojadinovic
Community Manager
Community Manager

Hi Rostislav,

 

You can advise your friend to use this form provided in this help article to reset their password or security question.

~ Bojan
Upwork

View solution in original post

6 REPLIES 6
prestonhunter
Member

Upwork is not going to let you mess with someone else's account.

 

Upwork might investigate you for asking about someone else's password.

I'm sorry, but you didn't get the point.

I don't need the password of my friend. I want somebody to help him personally. He IS NOT available to create a ticket/topic here because he can't log-in. And he asked me for help

bstojadinovic
Community Manager
Community Manager

Hi Rostislav,

 

You can advise your friend to use this form provided in this help article to reset their password or security question.

~ Bojan
Upwork

Thank you Bojan!

I believe it will help my friend ๐Ÿ™‚

I'm sorry, Bojan. But my friend tried several times the form you shared and never get any answer or e-mail notification from the Upwork.
Could I ask you to contact him personally somehow, please? Because I don't know how to help him without violations of the Upwork community (I mean sharing his e-mail here or smth like that).

It will be really great if my friend will get support from you.

Thank you in advance

Hi Rostislav,


I will reach out to you via PM with more information, thank you.

~ Goran
Upwork
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