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My hours was not tracked even if my tracker is on



I'm done with my work today and I noticed that I only accumulated 1 hr and 50 mins today where my current session showed 6 hours and it was not added to my This Week's hours. Also, when I checked my diary all the screenshot was not there.


I attached a sample below.


On the second image, my current session is running but nothing is adding to my hours and my also the tracker continue to make screenshots but it is not saving on my diary.


**Edited for community guidelines**

Community Manager
Community Manager

Hi Vanessa,


Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.


Thank you.

~ Bojan
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