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My identity has been verified, but my account is still frozen.

bill202148
Active Member
Bill T Member Since: Jun 8, 2021
1 of 13

My identity has been verified, but my account is still frozen. "Start Submitting Proposals" in the mailbox. After clicking it, "This page doesn't exist.

Please return to the previous page or visit Upwork.com

Error 404 (OS)"

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 13

Hi Bill,

 

The link in the email is leading to a 404 page which I already flagged with the team to have it corrected, but it shouldn't prevent you from submitting proposals.


The team will continue assisting you on this support ticket regarding your account. 

 

Thank you.

~ Aleksandar
Upwork
bill202148
Active Member
Bill T Member Since: Jun 8, 2021
3 of 13

Now my account keeps prompting **Edited for Community Guidelines**
My email prompts me that the verification has passed.
The contents of the mailbox are as follows:
"
**Edited for Community Guidelines**
"
I clicked on the "Start Submitting Proposals" page and reported "404".
I don’t know what else I need to do to deactivate my account **Edited for Community Guidelines**

 

I haven't received any other emails yet. I don't know how to deal with it anymore

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 13

Hi Bill,

 

For the notification that's showing on your account, the team will continue assisting you on this support ticket. If you have any questions about it, feel free to post them directly on the ticket.

 

Regarding the link in the email, as I shared previously, it's leading to a 404 page. The correct link should be this one and I've already flagged it to the team so it can be fixed.

 

Thank you.

~ Aleksandar
Upwork
bill202148
Active Member
Bill T Member Since: Jun 8, 2021
5 of 13

"**Edited for Community Guidelines**"

I have submitted it. Can I trouble you to review it?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 13

Hi Bill,

 

I already followed up with the team handling your case and you can expect an update very soon. Once the team follows up with you, you'll be notified about it.


Thank you.

~ Aleksandar
Upwork
bill202148
Active Member
Bill T Member Since: Jun 8, 2021
7 of 13

"This request is required, so please complete the ID verification process here within 5 days to avoid suspension of your account."
This is your notice to me. Can you speed up the review process? Tomorrow is the fifth day. I don’t want my account to be suspended.

I actively answer your questions. But I have to wait 12 hours for each answer before I can receive your reply.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
8 of 13

Hi Bill,

 

I can see you already have a support ticket with our team regarding this and you've been communicating with them. Please allow some time for our team to review and they will update you directly via ticket as soon as possible as they are the ones who can best assist you.

 

~Andrea
Upwork
bill202148
Active Member
Bill T Member Since: Jun 8, 2021
9 of 13

Both my client and I have completed the submission. Prompt that we are all under review. But I don't know when you will have results. My client and I are reminded that it has been almost 3 days under review. The restrictions on my financial transactions have always existed. I cannot withdraw my payment. I hope you can expedite the review, or you should give the number of working days within which the review result will be available. Can’t have any time limit, let me just wait

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
10 of 13

Hi Bill,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

 

~ Nikola

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