Re: My money disappeared

achareorock · ‎05-05-2022

Hello, just requested payment for milestone worked, and all my money under pending and available disappeared.

Can someone help me please.

Thank you.

PradeepH · ‎05-06-2022

Hi Achare,

Thank you for your message. I see that there was a fund withdrawal initiated today from the available balance. You can check your pending and in review funds from the Report page.

Thank you,

Pradeep

achareorock · ‎05-06-2022

Yes.

It's ok now.

Thank you

abuansheena · ‎08-18-2022

Hello,

I am having the same issue. I was trying to get paid but my funds disappeared. This is the first time that this has happen. Can somebody help me? Thanks!

honradajoyce_a90 · ‎08-18-2022

Hi Sheena same issue here my salary for the previous week was lost and then I know today I should be paid it has passed 5am UTC the released time of upwork

abuansheena · ‎08-18-2022

Hi joyce,

Upon checking, mine is now available. Maybe it is just some glitch. Hope this never happens again.

PradeepH · ‎08-18-2022

Hi Joyce and Sheena,

Thank you for your message. Yes, the payments are processed in batches and there may be a slight delay for the funds to move to the Available tab. I see that the payment was already available on your account and you have initiated the fund withdrawal now.

Thank you,

Pradeep

1718ac67 · ‎09-06-2022

Hi! I'm having the same issue now! My previous balance from last last week has disappeared. What's only showing now is the one I worked for last week. I thought of just having a one go withdrawal for this cut off so I didn't withdraw last time. Now it's gone. Please help! I need to withdraw the money now. The 85.05 USD now is gone. Only the current payment for this week appears. Thanks!

**Edited for community guidelines**

JoanneP · ‎09-07-2022

Hi Lean,

I can see that you have submitted a support ticket already regarding your account balance. Please allow time for our team to review the transaction and update you directly on your open ticket.

~ Joanne

marcospalante · ‎08-18-2022

Having the same trouble right now!!
Trying to contact the agent chat, but seeing that more people is having the same issue, seems like is a system trouble!!

lakesh777 · ‎08-18-2022

Hello,

I am also having the same issue. I was trying to get paid but my funds disappeared. Can somebody help me? Thanks!

ab96fbe7 · ‎03-15-2023

Thanks for helping me. I found out that it is underprocess.

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