My money disappeared

[achareorock]

Hello, just requested payment for milestone worked, and all my money under pending and available disappeared.

Can someone help me please.

Thank you. 

[pradeephele]

Hi Achare,

Thank you for your message. I see that there was a fund withdrawal initiated today from the available balance. You can check your pending and in review funds from the Report page.

Thank you,

Pradeep

[achareorock]

Yes.

It's ok now.

Thank you 

[abuansheena]

Hello, 

I am having the same issue. I was trying to get paid but my funds disappeared. This is the first time that this has happen. Can somebody help me? Thanks!

[honradajoyce_a90]

Hi Sheena same issue here my salary for the previous week was lost and then I know today I should be paid it has passed 5am UTC the released time of upwork 

[abuansheena]

Hi joyce,

Upon checking, mine is now available. Maybe it is just some glitch. Hope this never happens again. 

[pradeephele]

Hi Joyce and Sheena,

Thank you for your message. Yes, the payments are processed in batches and there may be a slight delay for the funds to move to the Available tab. I see that the payment was already available on your account and you have initiated the fund withdrawal now.   

Thank you,

Pradeep

[1718ac67]

Hi! I'm having the same issue now! My previous balance from last last week has disappeared. What's only showing now is the one I worked for last week. I thought of just having a one go withdrawal for this cut off so I didn't withdraw last time. Now it's gone.  Please help! I need to withdraw the money now. The 85.05 USD now is gone. Only the current payment for this week appears. Thanks!

**Edited for community guidelines**

[tinker_bell3]

Hi Lean,

I can see that you have submitted a support ticket already regarding your account balance. Please allow time for our team to review the transaction and update you directly on your open ticket.  

[marcospalante]

Having the same trouble right now!! 
Trying to contact the agent chat, but seeing  that more people is having the same issue, seems like is a system  trouble!!

[lakesh777]

Hello, 

I am also having the same issue. I was trying to get paid but my funds disappeared. Can somebody help me? Thanks!

[ab96fbe7]

Thanks for helping me. I found out that it is underprocess.