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achareorock
Community Member

My money disappeared

Hello, just requested payment for milestone worked, and all my money under pending and available disappeared.

Can someone help me please.

Thank you. 

10 REPLIES 10
pradeephele
Moderator
Moderator

Hi Achare,

 

Thank you for your message. I see that there was a fund withdrawal initiated today from the available balance. You can check your pending and in review funds from the Report page.

 

Thank you,

Pradeep



Upwork

Yes.

It's ok now.

Thank you 

abuansheena
Community Member

Hello, 

I am having the same issue. I was trying to get paid but my funds disappeared. This is the first time that this has happen. Can somebody help me? Thanks!

honradajoyce_a90
Community Member

Hi Sheena same issue here my salary for the previous week was lost and then I know today I should be paid it has passed 5am UTC the released time of upwork 

 

Hi joyce,

Upon checking, mine is now available. Maybe it is just some glitch. Hope this never happens again. 

Hi Joyce and Sheena,

 

Thank you for your message. Yes, the payments are processed in batches and there may be a slight delay for the funds to move to the Available tab. I see that the payment was already available on your account and you have initiated the fund withdrawal now.   

 

Thank you,

Pradeep



Upwork

Hi! I'm having the same issue now! My previous balance from last last week has disappeared. What's only showing now is the one I worked for last week. I thought of just having a one go withdrawal for this cut off so I didn't withdraw last time. Now it's gone.  Please help! I need to withdraw the money now. The 85.05 USD now is gone. Only the current payment for this week appears. Thanks!

**Edited for community guidelines**

Hi Lean,

 

I can see that you have submitted a support ticket already regarding your account balance. Please allow time for our team to review the transaction and update you directly on your open ticket.  

~ Joanne
Upwork
marcospalante
Community Member

Having the same trouble right now!! 
Trying to contact the agent chat, but seeing  that more people is having the same issue, seems like is a system  trouble!!

lakesh777
Community Member

Hello, 

I am also having the same issue. I was trying to get paid but my funds disappeared. Can somebody help me? Thanks!

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