My name is not showing of certificate of earning, instead it's just "############"

[mahmoudkhaledd]

[mahmoudkhaledd]

Maybe this was because my name in ID was in a different language than English? I can provide my full name in English when needed.

[AndreaG]

Hi Mahmoud,

I checked and it looks like you're not using your legal name in the W-8BEN Form. Could you please update that and see if it helps?

Thanks!

[mahmoudkhaledd]

Updated with my legal name but the issue remains.

[AndreaG]

Hi Mahmoud,

Thanks for confirming. One of our agents will reach out to you via support ticket in order to assist you further.