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My old account is suspended

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Active Member
Matias R Member Since: May 31, 2019
1 of 5

I want to make my account but the site says
> This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

How can I contact support?
Now am writing this from temporally account with another email address.

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Community Leader
Robin H Member Since: Apr 9, 2018
2 of 5

Hello Matias, 

 

According to the Upwork policy, one freelance can only have one account, so I don't think, there is a way you can create another account.

 

I hope this helps!

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Active Member
Matias R Member Since: May 31, 2019
3 of 5
As you can see in my last post, my old account is suspended. I want to
reactivate it. I created this account to be able to post here. So I can't
find any support email and this make me thing is this a secure platform
that take care about their customers?
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Community Guru
Petra R Member Since: Aug 3, 2011
4 of 5

Matias R wrote:
o I can't
find any support email and this make me thing is this a secure platform
that take care about their customers?

 I've flagged your post so a moderator can ask Support to get in touch with you.

The reason why you can't reach Support is because currently, you are not "a customer" as one of your accounts is suspended and the other in violation of Upwork's policy.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
5 of 5

Hi Matias,

 

Thanks for reaching out to us. Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
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