My online chat support option has been disabled

[rana1307]

Today , I faced some issues and wanted to support from upwork representatives.   But when i went on Help Page my ONLINE CHAT SUPPORT option was disabled.  It was there the last time i needed it may be a month or two ago....  

Please let me know what are the criteria for getting LIVE ONLINE CHAT SUPPORT for a freelancer as it was available for past 4 years .

[g_vasilevski]

Hi Rana,

I would like to confirm that if our chat is overloaded it will be temporarily disabled. I can also see that you`ve already created a ticket for this and our team will investigate it further to make sure that everything is working as designed. Once this is done, one of our team members will update your ticket with additional information. Thank you.