My online status is not showing online on mobile app

[301f00e7]

Good Day Everyone.

I'm having issues with account on mobile phone online status is not showing on mobile app I have uninstall and install the app back still same issue I need this issue fixed asap Thanks.

[759e32fa]

Hi Mercy,

Thank you for reaching out to us. Could you please uninstall and reinstall the app? Please let us know if the issue persists.

[301f00e7]

Hi Annie Jane B,

Thanks For Your Response, have done this still same thing the online status is on on web application but is not working on mobile application.

Looking forward for your response.

[759e32fa]

Hi Mercy,

Thank you for responding. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[ashuru-kumar]

I'm facing same problem . Can You Check it also 

[759e32fa]

Hi Ashuru,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.