My payment account name does not match your name on Upwork

[maureenmendoza]

Hi Upwork Community,

How to resolve this "Payment account name does not match your name on Upwork" when adding a bank account as payment method? I dont have any other names except my name, but could it be Middle name? I dont recall using that either. 

Please help.

Thank you.

[837d9d0b]

I am also facing the same issue. If someone knows please tell us.

[tinker_bell3]

Hi Thiliphan,

I can see that our team already assisted you with your concern. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further. You can access your ticket here. 

[tinker_bell3]

Hi Maureen,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.