My profile picture is not gonna took place at time of sigh in.

[jenish_jack]

Hello I have tried this images to set as my account profile picture but some how how i am not able to set it. it was given only one error which is given below.

Sorry, something went wrong. We were unable to save the image.

So please provide me a proper solution for that as well as if can set my profile picture on behalf of me then it would be a great help to me.

Thank You, 
Jenish Desai (Jack).

[vladag]

Hi Jenish,

The first photo you shared is blurry and the other too large. Crop the third photo to keep your head and shoulders, resize it to 300x300 and you should be able to upload it to your profile. Let us know if it worked.

[jenish_jack]

Hello Vladimir G,

Thank you for your reply for the 1st image I can understand and if we talk about the 3rd image it can max 576 x 576 so it is okay as per Up work.?

[g_vasilevski]

Hi Jenish,

The best option would be to resize your image down to 300 x 300 and upload it directly as your profile image. If you receive any error or need further help let me know.

[jenish_jack · Accepted solution]

I think below images should be ok as my profile picture after compress it to 300 x 300 but still the system throwing same error again and again.

Error : " Sorry, something went wrong. We were unable to save the image. "

[petra_r]

---

@Jenish D wrote:

I think below images should be ok as my profile picture after compress it to 300 x 300 but still the system throwing same error again and again.

Error : " Sorry, something went wrong. We were unable to save the image. "

---

 I'm not surprised, that's awful and distorted.

Try this

[jenish_jack]

so I already tried all combination of images also the last image which you suggest  me to try with also one other image but still, the system was throwing the same error message suggested

Error: " Sorry, something went wrong. We were unable to save the image. "

Suggested Image

My new Image

[petra_r]

try a different browser?

[jenish_jack]

Hello,

I tried with the chrome + chrome incognito mode also Firefox +  Firefox private browser also edge browser all browser throwing the same error and do not able to move further.

[g_vasilevski]

Hi Jenish,

One of our team members will check this from our end and and assist you further.

[jenish_jack]

Yes please because I need to log in to up work and upgrade my account as premium and start my freelancer journey so it is mean a lot to me I am not able to explain it how important this thing to me so it is my humble request to provide a valid solution of this issue ASAP Please.

[g_vasilevski]

Hi Jenish,

Our team has already reached out to you via ticket, you can access your tickets on this Link.

[jenish_jack]

Yes but nobody gonna reply or able to resolve this issue and it is almost 20-25 says while I am requesting for a solution but nobody able to solve my issue or not even any reply of my request that's why I need to connect community for support because your support team didn't reply me for last 7 days you can check the facts as well.

" You guys don't have any type of professionalism "

it is almost 20 to 25 days while I am struggling with this issue with any mistake from my side.

[g_vasilevski]

Hi Jenish, 

I checked your tickets and I can see that our team responds back on your questions/comments daily. I can see that everything was sent to our technical team and they will contact you shortly.

[jenish_jack]

Hello, By When can your technical team able to reply to my this request or when can they able to resolve the same because every human has it is own limitation so please it is a request to resolve this issue ASAP.

[kochubei_valeria]

Hi Jenish,

Could you please try uploading your picture again?

[petra_r]

---

@Jenish D wrote:

" You guys don't have any type of professionalism "

---

 With all due respect, being rude and insulting the team before your profile has even been approved seems a bad idea. Upwork might deduce from this that you don't have the right attitude and just reject your profile. You do know that most new profiles are not approved, right? Remember you want Upwork more than they want you......

It sounds like you DID have a response to your ticket... Go access it and look.

[jenish_jack]

Hello,

Sorry for my wors it is frustration more than my word and my frustration as specially for that nobody able to tell me that what was the actual problem whether it is with the images or it with the internal system it seems like nobody interested in the root cause analysis of this issue at least one can able to tell me that what is the actual issue behind my problem.

[jenish_jack]

Hello,

After some research on this issue, I found some internal system issue that if I request for image upload the system is not able to find the destination path and returning 500 error code.

Maybe this helps you to solve this issue.

[aaron_luigi]

Hi Jenish,

We sincerely apologize you have to experience this issue. We can see that our technical team is still investigating on the issue to find out the root cause and be able to resolve it completely. I'm following up with them through the original ticket and let them know that you were reaching out to us about the case.

Thank you for your continued patience!