My "Top Rated Eligible Weeks" didn't update this week.

[mamoud-omar]

Hello,

My "Top Rated Eligible Weeks" started to count when I earned my jss 3-4 months ago, it stopped counting at 11 out of 16. My jss was 100% but it dropped to 95% this week but it's +90% after all. 

Is there something wrong ? 

[kochubei_valeria]

Hi Mahmoud,

In order for the number of your eligible weeks to increase, you need to be eligible this week but not have been eligible 17 weeks ago. That way the eligible weeks count will go up by one. Sometimes it takes a few months for a non-eligible week to drop off of the calculation.

[mamoud-omar]

Thanks Valeria,

But there's no "Non-eligible weeks " since I earned my jss just 4 months ago and it's +90% since then.

[kochubei_valeria · Accepted solution]

Mahmoud, 

I'll escalate your concern to the team. Once I have more information about your eligible weeks, I'll get back to you.

Thanks!

[mamoud-omar]

Thanks Valeria,

Waiting to hear from you. 

[mamoud-omar]

Thanks Valeria, 
It has been updated to 12 weeks now.