My resident card is two-sided , can't process identity verification

[#1]

Hi ,

Recently Upwork asked me for identity verification but there is some issues with it :
- I have passport delivered by Kosovo but it isn't listed in avalaible countries .
- I have resident card delivered by France but the problem is the card is two-sided (one side has my identity photo and the other has my informations ) . But in the ID verification I only can upload one image (I tried to merge both sides but didn't work ) .
How can I verify my identity ?

[#2]

Hi Hadi,

I checked your account and I can see that you have already followed up directly on your ticket with additional questions. One of our team members will update your ticket as soon as possible and assist you further with your verification. Thank you.