My webcam does not capture when seconday monitor is plugged in

[moby47]

Hello Guys,

Any possible fix for this?

When I plug in my secondary monitor, I get these error messages:

https://prnt.sc/15pfp46

https://prnt.sc/15pfrhu

Any help would be appreciated.

[jefreylandicho]

Try updating your webcam software

[JoanneP]

Hi Henry,

Could you please try the steps that Mike shared in this thread? You should be able to locate it from your Desktop App.

[moby47]

Hi,

Thanks for your response.

I already enabled that.

The screen captures both monitors, it's the webcam that does not capture my face.

Thanks.

[AndreaG]

Hi Henry,

Someone from our team will reach out to you via support ticket in order to assist you further.