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tayzo
Community Member

My withdrawal has not arrived since 10th January, 2020 it normally arrives within 30 minutes before

My payment has not arrived. Upwork had sent me a message the equivalent amount of money that I would receive after the exchange. This is the first time that the exchange is taking days unlike before that the payment would drop between 30 minutes. It is obvious that the money is missing. Please, I need help on that, because I visited the bank and I was told that there are no traces of the money. Thank you!

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Tayo,

 

I checked and can confirm that a withdrawal you're referring to was successfully processed on our end. Please know that Direct to Local Bank transfers takes between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.

 

Thank you!

~ Bojan
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