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Mysterious drop in client recommend score

atifaimran
Community Leader
Atifa T Member Since: Aug 4, 2012
1 of 3

I have a question. a contract of mine ended and my client recommend score declined by 1 percent. I have been working for the client for the past six months and he has been hiring me again again so I dont see the possibility of bad private feedback. I am very worried can somebody guide me. secondly after ending the contract the client hired me again.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

You don't know what any client's private feedback is.

 

My advice is to continue doing a great job for you clients and don't be too worried about a one percent drop in client recommendation scores. I see this number go up and down a little on a regular basis.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 3

Because the "clients who recommend" stat is calculated on a 12 month window it is possible that a positive has fallen out of that window

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