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njihiapaul5
Member

NEGATIVE "1 STAR" REVIEW

Recently a client of mine refused to make payment for articles completed. I waited for 12 days and thereafter had to make a decision to claim ownership of the articles by publishing them on my blog. I informed the client of my intention and they swiftly made the payment through upwork. I was not surprised that they left a very negative feedback on my profile filled with nothing but lies. Is there a way I can contest the 1 star review with facts which I have?

13 REPLIES 13
vladag
Community Manager
Community Manager

Hi Paul,

 

I'm sorry to hear about the misunderstanding you had on this contract, please note that you can respond to your client's feedback or request its removal if you're a Top Rated freelancer.

~ Vladimir
Upwork
petra_r
Member


@Paul N wrote:

Is there a way I can contest the 1 star review with facts which I have?


 No, there isn't. If you refund (I wouldn't) the feedback will vanish, but the hit on your JSS will remain.


@Petra R wrote:

@Paul N wrote:

Is there a way I can contest the 1 star review with facts which I have?


 No, there isn't. If you refund (I wouldn't) the feedback will vanish, but the hit on your JSS will remain.


 I'm surprised to see you advocating not making a refund when the OP said that he published the content on his own blog. Surely you're not suggesting that he can keep the content and also keep the payment? 


@Tiffany S wrote:

@Petra R wrote:

@Paul N wrote:

Is there a way I can contest the 1 star review with facts which I have?


 No, there isn't. If you refund (I wouldn't) the feedback will vanish, but the hit on your JSS will remain.


 I'm surprised to see you advocating not making a refund when the OP said that he published the content on his own blog. Surely you're not suggesting that he can keep the content and also keep the payment? 


Maybe I misunderstood but I was under the impression he doesn't even have a blog and that he only threatened to publish them on his blog.... 

 

He said the informed the client "of his intention"

tlsanders
Member

Did the client actually refuse to make payment, or was a milestone pending?

 

The Upwork system allows a client 14 days to review submissions and make payment, so unless you had some other agreement with the client or the client actually told you he/she wasn't going to pay, that was your mistake--the payment would have auto-approved in two days if you had just waited. The client is probably familiar with the system and anticipated the payment processing automatically in a couple of days.

The client did not fund those, and has some scheme where he gets his many low cost writers to agree to churn out countless $ 2 articles and pays for the accepted ones in batches. It is not something anyone with sense accepts, but if the freelancer agrees to other terms upfront as the client claims in his feedback it is not against the Terms of Service.

Maybe I'm the one misinterpreting. After re-reading, I'm not sure--the two sentences seem contradictory to me, so I'm not sure whether he actually acted on it.

 

If not, then I agree with you re the refund, though it still looks to me like the freelancer triggered the negative feedback with his own precipitous action, perhaps as a result of not having taken the time to learn how fixed price projects work.


@Tiffany S wrote:

Maybe I'm the one misinterpreting. After re-reading, I'm not sure--the two sentences seem contradictory to me, so I'm not sure whether he actually acted on it.

 


 Always a bit disconcerting when two intelligent veterans can not properly figure out what a so-called "professional writer" is trying to convey in a simple forum post......"


@Petra R wrote:

The client did not fund those, and has some scheme where he gets his many low cost writers to agree to churn out countless $ 2 articles and pays for the accepted ones in batches. It is not something anyone with sense accepts, but if the freelancer agrees to other terms upfront as the client claims in his feedback it is not against the Terms of Service.


 Wow. Okay, that's not what I thought we were dealing with at all.

 

I'm not sure whether I'm more dismayed by this set-up or by the fact that it appears all this fuss was over $24.


@Petra R wrote:

The client did not fund those, and has some scheme where he gets his many low cost writers to agree to churn out countless $ 2 articles and pays for the accepted ones in batches. It is not something anyone with sense accepts, but if the freelancer agrees to other terms upfront as the client claims in his feedback it is not against the Terms of Service.


 Maybe I shouldn't say this out loud, because it's kind of a "don't try this at home, kids" issue, but I actually have an ongoing contract that works pretty much exactly this way (except the abysmally low rate, and the option of paying only for certain pieces). My client never escrows. I provide a batch of blog posts at the beginning of each month and he logs in and pays via the bonus feature. He's paid me thousands of dollars, always within a day of submission. 

 

I think what's a good business decision depends on knowing your clients and knowing your risk tolerance. 


@Tiffany S wrote:

 Maybe I shouldn't say this out loud, because it's kind of a "don't try this at home, kids" issue, but I actually have an ongoing contract that works pretty much exactly this way (except the abysmally low rate, and the option of paying only for certain pieces). My client never escrows. I provide a batch of blog posts at the beginning of each month and he logs in and pays via the bonus feature. He's paid me thousands of dollars, always within a day of submission. 

 

I think what's a good business decision depends on knowing your clients and knowing your risk tolerance. 


 Enterprise clients do this. Udemy never escrowed but always paid and they paid thousands to all writers every month. They get special rules lol but you don't see people complaining because they pay. I'd never do it with a random from an open job post.

tlbp
Member

The best you can do is respond to the feedback indicating that the client requested X amount of articles to be provided per month and that while your work ethic is good it is not superhuman. 

kat303
Member


@Paul N wrote:

Recently a client of mine refused to make payment for articles completed.

 

Do you mean that your client refused to fund escrow? If so, then you should NOT have started work until he did. Or did you ment that your client just TOLD you that they weren't going to pay you?

 

I waited for 12 days and thereafter had to make a decision to claim ownership of the articles by publishing them on my blog.

 

IF escrow was funded all you had to do was to send the completed work to the client by clicking on the Submit Work/Request Payment button. And then just WAIT. In 14 days any money in escrow would have been released to you.

 

 I informed the client of my intention and they swiftly made the payment through upwork. I was not surprised that they left a very negative feedback on my profile filled with nothing but lies. Is there a way I can contest the 1 star review with facts which I have?

 

I have no idea what they wrote, (your profile is private) but you can contest that, by stating facts in your review concerning the client. MANY freelancers, when they reply back concerning negative feedback, get all caught up in the "drama." If you answer that negative feedback, do not sent it as soon as you're finished with it. Use Word to compose your reply. Several time a day, look at what you wrote and if necessary, revise it. Before going to bed, re-read it. In the morning again re-read it and make modifications. Then and only then publish it. Freelancers do more harm by their responses (their rants, raves, ) then the 1 star review.