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ยป Forums ยป Freelancers ยป NEW FEATURE REQUEST - PLEASE HEAR OUR VOICE
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ayildirim
Community Member

NEW FEATURE REQUEST - PLEASE HEAR OUR VOICE

Hello Upwork,


I am writing to express my concern about the new "boost" feature that you have introduced recently. I have noticed that since this feature was implemented, the job acceptance rate of many freelancers, including myself, has plummeted by almost 90%. I fail to see how this feature is helpful for us (freelancers), and I urge you to reconsider it.


One of the main problems with this feature is that it discourages freelancers from applying for jobs that have already received many proposals from other freelancers who have paid 100 connects to boost their applications. This creates an unfair advantage for those who can afford to spend more connects, and reduces the chances of getting hired for those who cannot.


Therefore, I propose that you add another feature that would allow freelancers to get their connects back if they withdraw their proposals within a few days of applying for a job.


I am sorry to say this, but this new system is ridiculous and frustrating. I used to spend only 4 connects for a job before, but now I have to spend 30 40 50 connects for the same job. And the outcome? ZERO!


I am sure that many freelancers share my sentiment and would appreciate this new feature request. I hope that you will listen to our feedback and take a fair step towards us to show that you are a reliable platform.

We are looking for a concrete solution that can be implemented immediately, not just words of wisdom from the experts. Please do not ignore our situation and pretend that everything is fine.

24 REPLIES 24
kbadeau
Community Member

That doesn't make any sense. If we can all grab our connects back anytime we don't get an interview in a few days then we'd all do it all the time... what would the point be of even having connects?

 

Which, I thought the point of them was that freelancers couldn't just spam apply to every job under the sun. It would be much better for clients if only people who were actually qualified (and human) applied for jobs. But they seem to disagree.

 

If anything, they need to make things like expert vetted have meaning, or top rated plus, or they should let us spend connects to be at the top of the search engine cycle when we actually have a need for more work, rather than randomly so that we get 30 invitations one month, and then none for six months.


Kelly B wrote:

If anything, they need to make things like expert vetted have meaning, or top rated plus, or they should let us spend connects to be at the top of the search engine cycle when we actually have a need for more work, rather than randomly so that we get 30 invitations one month, and then none for six months.


Spending more connects to be higher in the search results is something that I would absolutely be interested in doing, and I wouldn't be surprised if this is the next thing that Upwork implements.

kbadeau
Community Member

Also if you're getting ZERO response from boosting, why do it? I've been applying the same way I always do, not boosting, and if a client is still looking, they find me. That way I don't have to worry about wasting connects for proposals that don't even get viewed.

ed70a44c
Community Member

Almost 90% of the advertisements I have sent offers in the last months have not been viewed and they do not receive anyone in any of them. Our connections are gone. I think job postings should be closed in 1 week. We definitely need a solution for this. We believe that we spend all our time here, but Upwork does not understand freelancers. I don't know if I will stay here anymore.




Elnur S wrote:

I think job postings should be closed in 1 week.  


What on earth would that achieve apart from lowering hiring? A week is nothing.

 

A sizeable project I've just accepted took three weeks to sort out. OK, perhaps both sides could have moved a little faster, but as neither of us were in a mad rush it wasn't a problem.  A two or three week gap between posting the project and actually awarding it is the norm for me. Sometimes longer. 

 

There are dozens of reasons why people might not want to move fast, especially for larger projects. There are sometimes reasons why they can't move fast. This is not a race.

You may be right, maybe one week is too short a time, but I opened this post to discuss these issues and generate new ideas that could benefit everyone. But we also need to remember that one person opens a job posting and leaves it there for months without taking any action. This person may be starting to develop a project and may have opened this job posting just to see the price offers. So what will happen to the amount of connect we spend for that person to be able to plan their project in their head and see the price offers? Why should we pay for one person to do price research?


Ali Y wrote:

But we also need to remember that one person opens a job posting and leaves it there for months without taking any action.


You can't always be sure of that. Sometimes, the poster awards their project, but not via the original post. This can happen for a variety of reasons including a change of scope or being flummoxed by how to change it from an hourly to fixed rate project (or vice versa). Sometimes that's done by a colleague under a different account and there's no way of seeing it. Plus, choosing not to accept any of the bids received is an action in itself.

 


Ali Y wrote:

Why should we pay for one person to do price research?


It isn't just about price. Sometimes the price is the least important factor. 

 

The cost of connects and so on is a bit of a red herring. The real issue is that the current setup is failing to connect the right people with the right people.

 

Apart from getting rid of fake and useless profiles and creating a genuine bar to entry, I'd favour creating a different level of 'premium' clients and freelancers, letting those who want to offer or chase cheap and small projects have their own space to do so without the rest of us tripping over them. It could be done by membership plans (for example) available only to those who have completed x number of projects and earned $x and have been on the platform for x amount of time that gives them exposure to selected projects. Similarly, membership plans for clients who choose to pay for (for example) enhanced search capabilities, support in setting up and running projects, etc. 

 

There are two different worlds of freelancers represented here and they're affected differently by the changes Upwork keep making. Recognising that would be a great step forward.

I agree with most of what you said, maybe the system can be right but Iโ€™m sure the way it is managed is 100% wrong. I think we should explore alternative solutions for freelancers who meet certain criteria of income and experience on the platform. But also these new solutions MUST PROTECT NEW FREELANCERS. My intention is to collaborate with you and others to find the best options and voice our opinions. I hope you will join me in this effort, because we need to stand together as freelancers. If we don't support each other when we face problems with the platform, we will be alone and powerless. I want us all to have more opportunities and freedom as freelancers.

 

Capture.JPG

โ€ƒI don't know how many job postings like this one, but how will our connections be?
how do you explain it

maralvar
Community Member

In my work (illustration/graphic design) the 55% of the clients don't hire anyone.
I think Upwork should refund these connects.
Boosting applications with more connects can be good for Upwork but no for the clients. A freelancer can pay to be on the top but doesn't mean that he/she is the best for that job.

k_pitman
Community Member

It's all about spending your connects as fast as possible so you buy more. It's like the pay to win mobile games now. It didn't use to be this way unfortunately.

erinvega2016
Community Member

Please do not speak for me.

 

I know that as a freelancer I will have expenses and those are mine and mine alone. When I started on Upwork within 10 minutes I ran out of connects. I was broke with no money to purchase more connects. I started reading anything and everything on how to be successful on Upwork. Looking at my profile I found that not only was I competing with over 500 other freelancing bookkeepers. I started researching the different bookkeeping niches and leanred everything I could in a new bookkeeping niche.  It was close to two months before I received and invitation to bid and get my first contract. 

So yeah I get it, new freelancers coming here have no money and are just starting out and while it sucks there are other things you can do to become a successful freelancer without expecting something from everyone else. 

 

My situation was similar to yours when I started working on Upwork. I only had $50 in my pocket and spent it buying lots of connects and applying for over 40 jobs. Can you do this now? I used to find three or four jobs every month, but after spending 300+ connections in the last six months, I've only gotten two jobs.

I appreciate your opinion, but I noticed that many freelancers on the forums are dissatisfied with this system.

It took me about 5 weeks to find anything. I put in a lot of work to learn the system and get my profile up to par. I looked at all of the jobs that were being posted and used that to fill in any skill gaps I might have had. So far I haven't had to purchase connects outside of my premium membership. People expect to be successful right away, but it takes work and time.

feed_my_eyes
Community Member


Ali Y wrote:

I am sure that many freelancers share my sentiment and would appreciate this new feature request. 


I don't share your sentiment and wouldn't appreciate this at all.

Thank you for sharing your opinions. I respect all kinds of thoughts. Even if not today, Iโ€™m sure you will think that this situation is unfair one day and you can write here again with peace of mind when you want to discuss this issue again.

The purpose of creating this post is to make Upwork, which is the main source of income for me and hundreds, maybe thousands of freelancers like me, a more fair platform.

I think that it's unfair to people like me, who have put years of effort and hard work into building a profile and good reputation here, that so many unskilled people have joined Upwork, when they have no chance of being hired and contribute nothing while scaring clients away. If higher costs mean that they can no longer use Upwork, that would be a good thing. 

 

You're a top-rated plus freelancer who makes good money here; wouldn't you prefer if it you could bid on projects and not have your proposal drown in a sea of garbage proposals from people who don't know what they're doing? If people get their connects back, that means they'll have more opportunities to spam clients. It won't help you at all.

 

You're blaming boosting for your drop in success, whereas I don't think that's the problem at all. Boosted proposals are only in the top four positions; do you think that clients are only going to read these four bids and nothing else? If the total number of bids was closer to 20 instead of 100, boosting wouldn't matter. If people have nothing to lose by sending proposals, that will just keep the number of bids (and boosts) at a ridiculously high level.

I acknowledge your perspective and I share some of your views. However, I would like to draw your attention to this fact: I started working on Upwork 2.5 years ago and I only had $50 in my pocket. That $50 enabled me to get my first job and generate the necessary funds to apply for other jobs. Imagine that you are a new freelancer on Upwork today. You have all the required skills and tools, but you have very limited financial resources. You can currently purchase 300 connects for $45. You scan the job listings and you find one that matches your qualifications and expectations perfectly, and you are confident that you can deliver the job successfully, but you notice that there are applicants who spend 50 60 connects to boost their proposals, and you feel pressured to do the same to compete. You can only apply for 6 7 jobs with 300 connects. It took me more than 70 applications to land my first job on this platform. That is a significant number. How many jobs can you realistically apply for today with $50 worth of connects?

Let me share with you my 2023 statistics. Out of 143 proposals, I got 58 views, 13 pre-interviews, and 2 hires.

I used to get 2 jobs per week before the new system.

I agree that withdrawing proposals and getting back connects may not be a fair solution, as I reconsidered your argument. But I have to emphasize that if I had joined Upwork today as a beginner, it would be impossible for me to achieve the same level of success that I have now in terms of my profile, my work quality, and my income. This is my honest opinion.

I can't help it if people "feel pressured". Boosting is entirely optional. You're acting as if people have no chance of getting a job if they don't boost. If I were new here, I wouldn't use the boost feature at all. Upwork often marks new people with no experience or qualifications as a "best match" and puts them high on the list, above people with experience - how is that fair? Don't you think that's hurting you more than the people who are boosting?

deviolantte
Community Member

Hey mate. I just want to say that I share your sentiment. I started Upwork maybe 6 months ago. I managed to landed a stable client that I've been work with for months and I am happy about it. So right now I am not so stress over new changes. Just because you are doing Ok here in Upwork. It doesn't mean the system has no flaws. You have to remember that a lot of people are still struggling. We are not begging for money . The more work we gets, more fee Upwork can charge from us.

I have a full time job and Upwork is an extra. I hope to transition to be a full time freelancer one day but from the look of how it progress at the moment. I will still have to hold on to my main job very tight for now. 

Cheers!

You have expressed your frustration with the system very clearly. I share your sentiments completely. As you pointed out, many people who support the system are either not actively looking for work or using the platform as a secondary source of income. They do not understand the challenges and difficulties that full-time freelancers face on Upwork. I have been working on Upwork for almost three years now, and I have seen the quality and quantity of work decline steadily. Upwork seems to be more interested in adding new features than fixing the existing problems that affect freelancers negatively. I fear that one day, the system will collapse under its own weight and leave many freelancers stranded.

nikzaitsev
Community Member

That's becoming UBER for freelancers. The alternative is to create own cross selling platform and move away ))

 

By the way, these adverts with high upmark could be completely fake, just to fish you to spend connects.

arsalan-m
Community Member


One of the main problems with this feature is that it discourages freelancers from applying for jobs that have already received many proposals from other freelancers who have paid 100 connects to boost their applications. This creates an unfair advantage for those who can afford to spend more connects, and reduces the chances of getting hired for those who cannot.


This is exactly what I was trying to convey in my previous discussions on other threads, but some people fail to understand it and keep arguing about bombarding 'garbage' proposals, job worth, competition, and their vast freelancing experience. They claim to have all the answers, yet they overlook the fact that people who are already spending a large number of connects will remain unaffected, whether their proposals are 'garbage' or if they are scammers or spammers. They are just making it more difficult for competent freelancers to send offers, in the name of 'investment' and reducing the number of proposals according to their expert opinion.

 

 


I have noticed that since this feature was implemented, the job acceptance rate of many freelancers, including myself, has plummeted by almost 90%. I fail to see how this feature is helpful for us (freelancers), and I urge you to reconsider it.


I am sorry to say this, but this new system is ridiculous and frustrating. I used to spend only 4 connects for a job before, but now I have to spend 30 40 50 connects for the same job. And the outcome? ZERO!


It's disheartening to hear such feedback from a Top-rated plus freelancer. It raises concerns & surpirses me  about the significance of achieving that status if they are being treated the same way as newcomers by the platform and the clients at some level.

 

I disagree with the idea of refunding connects upon withdrawing proposals, as it could have a negative impact. It might encourage people to keep withdrawing proposals and apply to jobs they are not genuinely interested in. However, i believe reducing the required number of connects & removing bid system would be beneficial. Everyone will get a fair chance, as it was before. This way, connects would be utilized effectively and would not be refundable unless the job closes with a hire. They can shift this bid system to get traction on your profile & top the search results.

 

 

NikolaS
Moderator
Moderator

Hi All, 

 

Thank you for engaging and sharing your feedback on this thread. I would like to assure you that we are closely monitoring this thread and we are sharing your feedback with our team for further review and consideration. 

 

~ Nikola
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